#SERVICE_DESIGN What is a Customer Journey? A six-minute tutorial explains what it is and how you can use it to identify the essential points in which you and your product interact with the customer, explained by Playbook UX.
#SERVICE_DESIGN What is a Service Blueprint and how you can apply it when examining your current service and envisioning your future business. A tutorial by Service Design Academy.
#GROWTH_MINDSET #PRODUCTS #STRATEGY. An IBM initiative to help people hop on the digital train. A lot of opportunities to develop essential skills from leadership to programming and problem-solving. You can earn digital credentials to showcase your achievements.
#CUSTOMER_EXPERIENCE #MANAGEMENT #GROWTH_MINDSET. Looking for the right tool to help your team to get creative, or understand your customers better? This collection of service design tools will definitely help you get there! By Oblo Design.